Once your order is placed, you will receive a confirmation via email with your order details.

Orders are usually dispatched within 24–48 working hours from the time of confirmation.

Once your order is shipped, you will receive a tracking link via SMS and email from our delivery partner. You can click on the link to view real-time tracking updates

Delivery timelines vary depending on your location and courier partner. Estimated timelines are shared once the order is shipped.

Currently, we ship across India only.

Yes, COD is available on eligible orders.

If your shipment is delayed beyond the expected timeline, please contact our customer support team for assistance.

Claims related to non-delivery must be reported within 3 calendar days from the scheduled delivery date. Delayed reporting will be considered acceptance of delivery

Orders can be cancelled within 24 hours of placing them by contacting our customer support at hv.support@seroapparels.com. After 24 hours, cancellation requests cannot be accommodated if the order has already been processed or shipped. In such cases, you may initiate a return after delivery as per our return policy.

Refunds for approved cancellations are processed within 7–10 working days.

We offer a 15-day return or exchange window from the date of delivery, subject to eligibility conditions.

The product must be unused, unwashed, undamaged, with all original tags intact, and returned in its original packaging.

Visit the Return / Exchange page on our website, enter your Order ID and registered contact details, and submit your request. Our team will guide you through the process.

Eligible returns and exchanges within India are free of charge.

Only one-time size or style exchange is permitted within the 15-day return window.

Only one product per tracking number is allowed.

Products purchased during sales or special offers are eligible for exchange only. Refunds are not applicable.

The exchange value must be equal to or higher than the original product value.

An exchange will be offered first. If replacement is unavailable, a refund will be processed.

Please report the issue within 48 hours of delivery. We strongly recommend recording an unboxing video for verification. Failure to report within this timeframe may result in the product being deemed accepted.

Products with missing or tampered tags are not eligible for return or exchange.

Approved returns are refunded within 7–10 working days after inspection.

Refunds are issued to the original payment method or processed as an exchange, as per your preference.

Refunds are processed based on the actual amount paid at checkout after discounts. Complimentary items and promotional freebies are non-refundable. Order-level discounts will not be reinstated in case of returns.

Claims must be raised within 3 calendar days of the scheduled delivery date. Delayed reporting will be treated as confirmation of delivery.

No. Delivery personnel are not authorized to assist with unboxing or inspection.